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Responsive Bootstrap Support Ticket System

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MOONLIGHT TICKET SYSTEM – A NEWER VERSION OF THIS SIMILAR PRODUCT WITH A COMPLETELY NEW SKIN

Login as a consumer:
username: consumer@consumer.consumer
password: consumer

Login as an administrator:
username: admin@admin.admin
pasword: admin

Methods to replace: simply obtain the package deal and add and substitute the information with the existed information in your server :)

UPDATES: VERSION 1.four / Mar 24, 2013

  • Captcha code the right way to repair errors in case your server doesn’t help it assist information added.
  • customers and tickets minor bug and designs has been fastened.
  • Captcha Code added
  • Cellular design enhancements, now you can simply help your prospects wherever you’re proper out of your sensible cellphone or pill system
  • Consumer Pleasant date format :)
  • View all the tickets historical past
  • Reopen choice added for all the tickets
  • Shut any ticket instantly
  • Organized tickets based mostly on their precedence and standing

Be at liberty to resize your browser window to see how responsive the ticket system is, clear and manage :)

A proffesional help ticket system constructed on the Twitter framework.

format and clear design for individuals who like their purchasers to get simply in contact with them and totally fulfill them.

Options

  • Computerized E-mail report
  • clear and manage tickets viewer
  • Tickets precedence choice
  • Tickets search
  • Sensible tickets with four statuses: Open, Shut, Pending, Replied
  • admin panel
  • add admins with completely different roles
  • Division/position managment system
  • Block/take away every consumer
  • week/month Abstract of how you could have supported your purchasers
  • abstract chart and statistics
  • admins and customers gravatar

Fundamental Options

  • Browser appropriate
  • Responsive design
  • Constructed on Twitter Bootstrap framework
  • HTML5
  • Clear codes and clear Documentation

Safety has been all the time an important truth! Nice management over admins has been taken to a consideration, Every admin can add new admins with completely different roles, however solely the mum or dad administrator can take away the added ones.

Directors and customers can simply view all of their tickets historical past and reply.

Our new ticket system simply made a revolutionary method of how the tickets are organized! tickets have four completely different statuses now:

  • Open tickets, those which can be added just lately and admin didn’t reply them but
  • Shut tickets, are those that has been resolved and closed
  • Pending tickets, those that admin replied however consumer once more requested a query and it’s nonetheless pending to be answered
  • Replied tickets, are those that admin answered however the ticket remains to be open, can be closed after a preiod of time

All of those methods are created to supply a way more higher help system and make our purchasers utterly glad, no extra ticket lacking or unhappy purchasers with their tickets colsed!

Abstract web page with nice chart and statistics additionally tell us about how we’ve got supported our purchasers in a particular time period.

Notes

  • including/eradicating/modifying tickets on preview is disabled.
  • Commonplace fonts used.































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